August 29, 2019
Years ago I was working in a specialty cafe and had a very grumpy lady come to the counter. After she left I mentioned to my co-worker beside me, "wow, she is having a bad day!". I will never forget what she said back to me, and it has changed how I see people, and how I respond. She said "You never know where they have just come from ...". She could have just received a devastating medical prognosis, or received some hurtful relationship news. Maybe she was just at a funeral, or just been the victim of emotional abuse. There is often a thing beneath the thing. It is often tied to one of those fundamental needs and they just want that same love, purpose, connection, and authenticity.
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